Velocity Frequent Flyer
Through this partnership guests can link their me&u and Velocity accounts to earn Velocity Points* when they order via me&u or Pay with Points# at thousands of participating venues across Australia, making every meal more rewarding.
How it works for
venues
A me&u x Velocity promotional banner will appear at the bottom of your venue’s me&u menu when a guest scans your QR code. The banner will remain visible for up to 9 scans after which it will automatically be removed. There will be no change to your existing me&u menu or checkout flow.
Your venue will be featured under the ‘Earn & Pay with Points’ section on the Velocity website’s interactive map, helping guests discover participating locations.
Once a guest links their Velocity account, they’ll automatically earn Points on eligible transactions - meaning nothing changes in their ordering or payment process.
When guests choose to Pay with Velocity Points#, they’ll still order and pay through me&u as usual. The option to Pay with Points is prompted separately in the Velocity app post transaction. This happens entirely outside of me&u and does not affect your payouts or reconciliation, which will continue as normal.
Free
promotional
material
Request me&u x Velocity branded promotional materials or me&u x Velocity branded assets
Please note any use of the Velocity brand, logo, or Points language must follow approved co-branding guidelines to ensure consistency and compliance with Velocity’s brand and legal requirements. The partnership is with "Velocity", not "Virgin".
Velocity works alongside venue loyalty programs
Velocity Points can be stacked with any loyalty program that is already integrated into me&u, a few examples are:
The Pass
me&u Rewards
Zen Global
Aura
Como
Frequently
asked
questions
Yes, if a Gift Card is used as a payment method. Velocity Points will not be earned on the portion of the transaction paid for using the Gift Card. Also, if any discounts or promotions have been applied, these will not be included in the eligible order and will not earn Velocity Points.
Please ensure the details you have entered in your me&u account settings section match your Velocity Frequent Flyer account, including your first and last name and Velocity Frequent Flyer number. If you are still experiencing issues, please reach out to me&u for support by emailing support@meandu.com with the mobile number linked to your me&u account.
No, Velocity Points can only be earned at Participating Venues where you must order through the me&u QR code itself, not with waitstaff, to earn Velocity Points.
Click here for a list of Participating Venues where you can earn Velocity Points by ordering with me&u.
You can now complete purchases with participating Pay with Points partners with the option to Pay with Points soon after your purchase has been processed.
See here on how Pay with Points works with participating partners. For full Pay with Points Terms and Conditions and other Frequently Asked Questions, please view here.
Once you have unlinked your Velocity Frequent Flyer account, you will no longer earn Velocity Points on orders placed through me&u.
To unlink your accounts: Email support@meandu.com with the mobile number linked to your me&u account and request that the Velocity Membership be unlinked.
Once completed a confirmation email will be sent confirming that the account has been de-linked.
Yes, once linked with me&u, the maximum amount of Velocity Points you can earn for a single eligible order at a Participating Venue is 1000 Velocity Points.
Once your Velocity Frequent Flyer account is linked to your me&u account, you’ll earn 1 Velocity Point for every $5 spent on completed eligible orders through me&u at Participating Venues. The minimum eligible order amount is $5, and the maximum is $5,000.
Velocity Points are earned on eligible orders made by a Velocity Member using me&u at Participating Venues in Australia, this includes any tips or surcharges. Velocity Points are calculated on the purchase total (including applicable taxes) after any discounts or promotions have been applied. For full Terms and Conditions, see below.
Customers will earn 100 bonus Velocity Points when they link their Velocity Frequent Flyer account to their me&u account. This bonus Points offer is a one-time only linking bonus.
You can earn 100 bonus Velocity Points by following the steps below:
Link your Velocity Membership and your me&u accounts by entering your first name, last name and your valid Velocity Frequent Flyer number into your me&u account via the homepage of the me&u digital menu or in the settings section of your me&u account.
You can link your account either in a Participating Venue when scanning a QR code in-venue or out of a Participating Venue via the linking form.
Click here for a list of Participating Venues where linking is supported.
Becoming a Velocity Frequent Flyer membership is free! To sign up to the Velocity Frequent Flyer Program click here.
You will be redirected to the Velocity Frequent Flyer join form where you will be asked for personal information such as name, date of birth, address, contact number and email address. Complete the join form, read and accept the Velocity Frequent Flyer privacy policy and terms and conditions.
When you have completed the Velocity Frequent Flyer join form you will receive your Velocity Frequent Flyer membership number on screen and via email immediately.
No. You can only link one Velocity account to one me&u account.
Unfortunately, only orders completed after you have linked your Velocity Frequent Flyer account to your me&u account will earn you Velocity Points. A retrospective claim for Velocity Points will not be accepted, except in instances where the claim arises out of technology malfunctions.
Want to know more?
For questions about eligibility, setup, or reporting, contact your me&u Account Manager or email support@meandu.com.
*Velocity Frequent Flyer and me&u Earn Terms & Conditions
*Velocity Frequent Flyer members (“Velocity Member”) who have a me&u account can earn 1 Velocity Point per $5 spent on completed Eligible Orders made at Participating Venues via the me&u ordering platform when they have linked their Velocity Frequent Flyer Membership (“Velocity Membership”) and me&u account. To receive Velocity Points for an Eligible Order you will be subject to the following conditions:
- Link your Velocity Membership and your me&u accounts by entering your first name, last name and your valid Velocity Membership number into your me&u account via the homepage of the me&u digital menu or in the settings section of your me&u account. Velocity Members can link their account either in a Participating Venue when scanning a QR code or out of Participating Venue via the linking form.
- Only the Velocity Member who completes the Eligible Order is eligible to earn Velocity Points.
- Your Velocity Membership and your me&u accounts must be linked at the time of making an Eligible Order to be eligible to earn Velocity Points.
- If the Velocity Member meets the eligibility requirements for this offer, Velocity Points for completed Eligible Orders will be allocated within 24 hours of successful payment of each Eligible Order.
- Velocity Points are only available for Eligible Orders completed within Australia.
- Velocity Members can only earn Velocity Points on a single linked me&u account. Once your Velocity account and me&u accounts are linked, you cannot link that Velocity account to another me&u account.
- Velocity Points can only be earned on Eligible Orders with a minimum Eligible Order amount of $5 and a maximum Eligible Order amount of $5000.
- Velocity Members can de-link their account by emailing support@meandu.com and providing the mobile number linked to the me&u account and requesting that the Velocity Membership is de-linked. Once completed a confirmation email will be sent confirming that the account has been de-linked.
- Retrospective claims for Velocity Points for Eligible Orders will not be accepted, except where the claim arises from a technological malfunction.
- This offer is subject to the Velocity membership Terms and Conditions as amended from time to time. The me&u terms and conditions apply to use of the me&u ordering platforms and all orders. This offer may be changed, extended, suspended or terminated at any time.
- The following definitions apply to these Terms and Conditions:
- "Eligible Order" means a completed purchase transaction, other than an Excluded Transaction, made by a Velocity Member using the me&u ordering platform at a Participating Venue. Velocity Points can be earned on the purchase transaction total (incl. applicable fees, taxes, additional charges, surcharges and/or gratuities) after the deduction of any applicable promotions or discounts.
- “Excluded Transaction” means an order, or part of an order, made at Participating Venues via the me&u ordering platform by Velocity Members who have linked their Velocity Membership and me&u accounts, where the method of payment or part payment is a gift card.
- “Participating Venue” means a venue that uses the me&u ordering platform, allows customers to make an Eligible Order that earns Velocity Points, and is identified as a Participating Venue in the me&u Store Locator. Please note that the availability of me&u ordering is controlled by each venue and may change over time.
^Velocity and me&u 100 Bonus Velocity Points Linking Offer Terms & Conditions ^From 12.00pm AEDT on 24 November 2025 (unless extended, varied or removed by me&u or Velocity), Velocity Frequent Flyer members (“Velocity Member”) who have a registered customer account with me&u can earn 100 bonus Velocity Points if they link their Velocity and me&u accounts by entering their first name, last name and valid Velocity membership number in the homepage of the me&u digital menu or in the settings section of the me&u app. Velocity Members can link their account either in a Participating Venue when scanning a QR code or out of the Participating Venue in the linking form.
The 100 bonus Velocity Points offer can only be earned once per Velocity Member. This offer is not valid with any other bonus Velocity Points offer.
Velocity Members will continue to earn 1 Velocity Point per $5 spent on all completed Eligible Orders that are made via me&u in a Participating Venue in conjunction with the Bonus Velocity Points offer. See the me&u Earn offer for more details.
Velocity Members can only earn Velocity Points on a single linked me&u account. Once your Velocity Frequent Flyer account and me&u accounts are linked, you cannot link that Velocity Frequent Flyer account to another me&u customer account.
Velocity Points can only be earned on Eligible Orders with a minimum Eligible Order amount of $5 and a maximum Eligible Order amount of $5000.
If the Velocity Member meets the eligibility requirements for this offer, the bonus Velocity Points will be allocated to the Velocity Member’s Velocity membership account within 24 hours of successfully linking their Velocity and me&u accounts.
Retrospective claims for Velocity Points for Eligible Orders will not be accepted, except where the claim arises from a technological malfunction.
This offer is subject to the Velocity membership Terms and Conditions as amended from time to time. The me&u Terms and Conditions apply to the use of the me&u ordering platforms and all orders.
The following definitions apply to these Terms and Conditions:
- "Eligible Order" means a completed purchase transaction, other than an Excluded Transaction, made by a Velocity Member using the me&u ordering platform at a Participating Venue. Velocity Points can be earned on the purchase transaction subtotal (incl. applicable fees, taxes, additional charges, surcharges and/or gratuities) after the deduction of any applicable promotions or discounts. fees, taxes, additional charges, surcharges and/or gratuities) after the deduction of any applicable promotions or discounts.
- “Excluded Transaction” means an order, or part of an order, made at Participating Venues via the me&u ordering platform by Velocity Members who have linked their Velocity Membership and me&u accounts, where the method of payment or part payment is a gift card.
- “Participating Venue” means a venue that uses the me&u ordering platform, allows customers to make an Eligible Order that earns Velocity Points, and is identified as a Participating Venue in the me&u Store Locator. Please note that the availability of me&u ordering is controlled by each venue and may change over time.
#Pay with Points with me&u Terms & Conditions
#Pay with Points is available for Velocity Frequent Flyer members (“Velocity Member”) who use an eligible linked Visa debit card through Apple Pay and Google Pay, or an eligible linked Visa credit card for eligible orders made using the me&u ordering platform at Participating Venues in Australia. A minimum spend of $5 and a maximum spend of $5,000 per transaction applies. Use of Pay with Points is subject to the Pay with Points T&Cs. The me&u Terms and Conditions apply to purchases through me&u.